Here are a few Frequently Asked Questions, pulled together by the Far West Regional Coordinator, Arthur Severance. These questions deal with the faction kits from Encounters, Magic Items, & Official Rules answers.
I did not get a faction kit. The store where I play ran out of kits. Will Wizards make more kits? Where do I get a kit? What is in them?
Unfortunately, many people did not get kits; supplies were limited. Fortunately, although kits are cool, you do not need one to play in the Adventurers League.
Wizards produced a very limited number of kits that it gave to stores to promote the start of the current D&D Encounters season. Stores that ordered D&D Encounters for August 2014 got about 20 player’s kits and four Dungeon Master’s kits. Wizards does not have any more and does not plan to make any more for this season.
However there will be kits next season! The best way to get one is to play in the Encounters program on Wednesdays. Wizards gets the reporting data from Encounters and uses it to decide how many magic item certificates to give stores each month. It will also use that data to determine which stores should get next season’s kits and how many the stores will need. The more people who play now, the more kits Wizards will know to make for the next season!
While the kits are certainly cool, you do not need them to play. They contained a folder, a sticker, a table tent, a welcome certificate, a consumable magic item, and a code for use in the online game Neverwinter Nights. The Dungeon Master kits also contained a certificate on which a Dungeon Master could start a character with extra gold, a set of armor, or a magic item.
Do I need a certificate to use a magic item, and can I get one for an item I got in a home game or at a convention?
No, and generally no. Page 6 of the Adventurers League Player’s Guide clearly states that you do not need a certificate to use a magic item. You only need them if you want to trade a magic item.
Stores or conventions that have certificates may give them to players at in-person, public games to players that already earned the associated magic item, but did not get a certificate for it.
Note that certificates are very limited, and most locations will not have access to extras or may reserve them for play at their in-person, public events.
Will there be official rulings on ambiguities in the D&D rules? Where should I to find official rulings?
You can always contact Game Support for guidance on a ruling in the D&D rules, but the Dungeon Master is the final arbiter of rules at your table. The basic rules and Player’s Handbook are the go-to sources for all gameplay-related questions (most questions can be answered with the basic rules); the basic rules, Player’s Handbook, and any other player-oriented reference materials should be used for character-specific rules.